Return Policy

We want you to feel confident when ordering from Glow Cartel. Due to the personal and hygienic nature of our products, certain return restrictions apply.

Returns

Unopened and unused products may be eligible for return within 14 days of delivery, provided they remain in their original packaging and original condition.

For health and hygiene reasons, we cannot accept returns of products that have been opened, used, tested, altered, or otherwise removed from their original condition, except when the product arrived damaged or defective.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is the result of an error by Glow Cartel or an eligible damaged/defective item.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number and clear photographs of the product, packaging, and shipping box when applicable so we can review the issue.

Once reviewed and approved, we may offer a replacement, store credit, or refund depending on the circumstances.

Allergic Reactions & Sensitivities

Because individual sensitivities and allergies vary, a product that causes an individual reaction is not automatically considered defective.

Customers are responsible for reviewing ingredient lists before purchase and use. We strongly recommend patch testing new topical products before full application.

If you experience irritation or an adverse reaction, discontinue use immediately.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.

Final Sale Items

Products marked Final Sale, promotional items identified as non-returnable, and gift cards are not eligible for return or refund unless required by applicable law.